Business Process Management
Master Business Process Management and A3 Problem-Solving for service industries, healthcare, finance, HR, and any business process
Master Business Process Management and A3 Problem-Solving for service industries, healthcare, finance, HR, and any business process
You're not alone. Most service organizations and business functions lack a systematic approach to process improvement—and it's costing them competitive advantage.
This comprehensive course equips you with Business Process Management principles and the A3 problem-solving framework—the same methodology used by Toyota and world-class organizations, now adapted for service industries, healthcare, finance, HR, IT, and all business processes.
Originally from manufacturing, now proven in services.
While these methods originated in manufacturing, they're incredibly powerful for office environments, hospitals, banks, insurance companies, government agencies, and any organization with business processes. You'll learn how to identify waste in paperwork, approvals, patient journeys, customer onboarding, and administrative workflows.
You'll gain practical tools, templates, and techniques you can implement immediately in your specific industry to drive real, measurable results.
Watch how you'll map business processes using professional tools
Example Process Map You'll Create:
Professional process maps using Draw.io - from patient journeys to approval workflows
This isn't just for manufacturing. These proven methodologies work brilliantly in service environments.
Reduce patient wait times, streamline admission processes, eliminate errors in medical records, optimize emergency department flow, and improve patient care pathways.
Accelerate loan processing, reduce errors in account opening, streamline compliance reviews, optimize claim processing, and eliminate redundant approvals.
Streamline recruitment and onboarding, reduce time-to-hire, eliminate bottlenecks in performance reviews, optimize payroll processes, and improve employee experience.
Reduce incident resolution time, streamline change management, optimize service desk operations, eliminate rework in software deployments, and improve user support.
Accelerate permit processing, reduce citizen wait times, streamline licensing procedures, optimize document workflows, and improve service delivery.
Improve first-call resolution, reduce customer wait times, eliminate unnecessary transfers, optimize complaint handling, and enhance customer satisfaction.
Streamline document review, optimize case management, reduce administrative burden, eliminate bottlenecks in client onboarding, and improve billing processes.
Streamline student enrollment, optimize course registration, reduce administrative workload, improve communication processes, and enhance student services.
The 7 types of waste exist everywhere—not just on factory floors, but in every email, approval, handoff, and business process.
Learn at your own pace with engaging, professionally produced content
Keep reference materials for offline access and team sharing
A3 templates, process maps, and analysis tools included
Return anytime to refresh your knowledge or explore updates
Validate your expertise and showcase your commitment
Content reflects the latest advancements in the field
Leading our academy is Ahmed Radwan, a seasoned professional with over 15 years of experience in lean manufacturing and operational excellence. Ahmed holds a Master of Business Administration and deep understanding of various continuous improvement concepts, tools, and methodologies.
Ahmed's expertise extends beyond certifications. He brings a practical approach, honed through years of real-world experience, to ensure that training translates into tangible results.
Recognized by the authors who literally wrote the books on Lean and Toyota
"Ahmed is a delight to work with. He did an amazing job of synthesizing key points from the book [The Toyota Way], wrote a draft of the script, connected the script to engaging graphics, and is an ace at the technology. Ahmed clearly has a deep grasp of lean and The Toyota Way."
"Ahmed has established an awesome presence on LinkedIn articulating visuals, quotes, short PowerPoints that has helped me enhance my materials, as well as many others so they grow in their role and genre of work. He is eager to lead and learn simultaneously with others.....Thanks Ahmed for all your hard work in the Lean Community!"
"The course was a great match for me. I'm very happy with the content."
Diego Garces
Service Industry Professional
"Made easy and elaborative. Really informative and making life simpler."
Pradeep Kalwani
Business Process Professional
"Deepened my understanding of Lean principles and the Toyota Production System with Ahmed Radwan. Excellent course."
Ravindra Umbarkar
Operations Excellence Leader
Over 15 years of experience in lean manufacturing and operational excellence, with Lean Six Sigma Black Belt and Master Black Belt certifications.
Practical implementation templates and resources for immediate application—no empty theory.
Information sourced from authentic, primary, reliable sources including Toyota methodologies—adapted and proven effective for service industries, healthcare, finance, and all business processes.
Flexible learning options designed around your schedule and learning style.
We practice what we teach—content is continuously updated to reflect latest advancements.
Registered provider with the Council for Six Sigma Certification.
Lifetime access to exclusive webinars, premium newsletters, and growing network of professionals.
A: Lifetime! Once enrolled, you have unlimited access to all course materials, updates, and resources.
A: Absolutely! This course is designed for both beginners and experienced professionals seeking to strengthen their process improvement skills.
A: Self-paced video tutorials with downloadable PDF guides and templates. Learn at your own pace, on your own schedule.
A: Yes! Upon completion, you'll receive a certificate validating your expertise in Business Process Management.
A: Our course combines authentic content from primary sources (including Toyota methodologies), practical templates, real-world applications, and lifetime access to ongoing resources and community of 5,000+ professionals.
A: This course is perfect for service industry professionals including: healthcare administrators, hospital operations managers, financial services managers, HR directors, IT operations leaders, insurance operations managers, government agency administrators, customer service directors, legal operations managers, education administrators, and anyone responsible for improving business processes outside of manufacturing.
"The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice." — Brian Herbert
What will you choose?
✓ Lifetime Access | ✓ Certificate | ✓ Templates Included | ✓ 5,000+ Community
KAIZEN ACADEMY PTY LTD
Empowering People • Driving Excellence • Always Improving
Email: [email protected]
Website: www.continuousimprovement.education
The Continuous Improvement Academy © 2024 by KAIZEN ACADEMY PTY LTD is licensed under CC BY-NC-ND 4.0